More than 350 professionals from across the coach tourism industry gathered at the National Motorcycle Museum near Birmingham on 22 March for the British Coach Tourism Awards 2017.
Special recognition was paid to Joan Johnson of Henley-in-Arden based Johnsons Coach Travel for her outstanding contribution to coach tourism.
Celebrating its 12th anniversary this year, the British Coach Tourism Awards is the only national awards scheme that specifically focuses on coach tourism. The event is organised by Diversified Communications UK, and hosted by Group Tourism & Travel magazine (formerly Coach Monthly). This year’s celebrity presenter was TV personality and broadcaster Gethin Jones.
The British Coach Tourism Awards celebrates excellence among coach tour operators, destinations, visitor attractions and industry suppliers
Here’s the full list of winners:
Coach Friendly Destination (sponsored by P&O Ferries)
– Southport
Coach Friendly Visitor Attraction (sponsored by the Coach Tourism Association)
– West Midland Safari & Leisure Park
European Coach Friendly Attraction (sponsored by DFDS)
– Titanic Belfast
Sea, Canal, Inland Riverboat Carrier (including under-sea) (sponsored by Edward Coaches)
– Windermere Lake Cruises
Heritage Railway (sponsored by Group Tourism & Travel Magazine)
– Lakeside & Haverthwaite Railway
Accommodation Provider (sponsored by the British Tourism & Travel Show)
– Warner Leisure Hotels
Tour Wholesaler (sponsored by Planet Hollywood & Ripley’s London)
– Albatross Travel
Holiday Programme (sponsored by Irish Ferries)
– Glenton Holidays
Day Excursion Programme (sponsored by Warner Leisure Hotels)
– Eastons Coaches
Accessibility Award (sponsored by Coach & Bus UK)
– Chester Zoo
Coach Tour Operator Brochure (sponsored by Hospitality Line and City Cruises)
– Crusader Holidays
Coach Tourism Innovation of the Year (sponsored by Eurotunnel)
– Galloway Coach Travel, for ‘School of Rock coach’
Coach Tourism Professional of the Year (sponsored by the Association of Group Travel Organisers)
– Lisa Weaver, Groups Coordinator, Woburn Abbey and Gardens
Coach Tour Driver of the Year (sponsored by the Coach Drivers’ Club)
– The driver team at Crusader Holidays
Coach Tour Operator: Small Fleet (1-5 coaches) (sponsored by the Rendezvous Hotel, Skipton)
– Tally Ho! Holidays
Coach Tour Operator: Medium Fleet (6-15 coaches) (sponsored by Roadchef)
– Highland Explorer Tours
Coach Tour Operator: Large Fleet (more than 15 coaches) (sponsored by Wrightsure)
– Edwards Coach Holidays
The British Coach Tourism Recognition Award (sponsored by Hilton Worldwide)
– Joan Johnson
Joan, who was unable to be present at the awards, has spent more than 60 years working in the industry. She joined Johnsons Coaches of Henley-in-Arden in Warwickshire, her husband Roy’s family business, in 1956. She retired in December last year at the age of 80. Having joined the business in 1956, with just three coaches, a furniture removal lorry and a taxi, Joan was soon raising five children whilst running a business, and becoming one of the first ever female coach drivers in the UK. In 1981, she completed her first coach tour to Blairgowrie with her son John. From then she has escorted more than 350 tours all over the UK, Europe and worldwide. A true family business, her dedication saw her taking on research to each destination and excursion, making sure that customers were well looked after, and even coming up with the company’s motto: ‘Travel with Johnsons, Travel with Friends’. In her spare time she volunteers for a local charity, raising over £11k in just three years.
Helen Conway, group director at Diversified UK, says: “Once again the sheer quality of this year’s awards entries has been outstanding and sends a strong signal that the domestic tourism sector is getting stronger every year and is a real testament to the strength of commitment of the individuals working within it.
“There are many tourism awards, but only the British Coach Tourism Awards specifically focuses on coach tourism. They are the most important annual celebration of the very best our industry has to offer. As well as recognising excellence and innovation in all aspects of the trade on a big stage, the awards offer winners a year-round marketing opportunity and a big morale-booster for hard-working teams. Congratulations again to all our fantastic winners.”
For further information, and to see more photos from the event, go to www.britishcoachawards.co.uk.
Ipswich-based Arena Travel has purchased ‘The River Cruise Line’ and ‘Diamond Rail’ brands.
The announcement follows the news (16 March) that Diamond Shortbreak Holidays Ltd had ceased trading ‘due to financial difficulties’ on March 15.
The ‘Diamond Holidays’ brand itself is not understood to be part of the deal.
Steve Goodenough, general manager of Arena Travel, who was sales and marketing director with Diamond Holiday Group until June 2015, says he aims to continue to operate as many of the brands’ 5,000 booked holidays as possible in 2017.
“The acquisition was supported by the cruise lines who operate the popular ‘Lady Anne’ and ‘Serenity’ ships that are exclusive to The River Cruise Line. Both will be working closely with Arena with the aim of operating the vast majority of planned sailings for 2017.
“Our aim is to provide the same rail or river cruise holiday on the same date and at the same price to as many of the 5,000 who have booked a holiday for the season ahead as possible. Thanks to the financial protection in place, customers will be covered for any loss of money.
“We’d like to reassure agents and the loyal customers of The River Cruise Line and Diamond Rail Holidays that their bookings will be safe and that we will be working hard to minimise disruption through this period of transition.
“We appreciate that this can be a worrying time, but our intention is to retain and build the River Cruise Line and Diamond Rail brands, and to ensure that their portfolio of river cruises and escorted rail tours continues to operate to the usual high standard.
“Arena Travel has been established for over 40 years and our expertise in special interest holidays means that there’s a great synergy between the brands and customers of both companies. We look forward to an exciting future, developing business with our trade partners, group organisers and individual customers”.
News that Diamond Shortbreak Holidays had ceased trading broke on 16 March. A statement from the company said: “It is with deep regret that Diamond Shortbreak Holidays Ltd, trading as Diamond Holidays, Diamond Rail Holidays and The River Cruise Line, is in the process of going into administration. In total there are just under 7,000 current holiday bookings. All passengers who were due to travel with the company have either already been contacted or will be contacted shortly. As the company is a fully bonded member of ABTA and ATOL monies paid by our customers are protected.”
Diamond Shortbreak Holidays, based in Market Harborough, Leicestershire, had been operating holidays in the UK and Europe for 19 years.
It is reported that the company had 52 UK-based staff members and 26 based overseas.
Diamond Holidays was a strong supporter of industry events. Tim Fleming and Rebecca Dance are seen at last year’s AGTO showcase event.
Organisers of Excursions, the one day travel trade show that took place on Saturday 28 January at Alexandra Palace in north London, says the event is showing “continued growth”.
Now in its 41st year, the show is seen by many in the industry as giving an indication of the health of both the industry, and of trade shows in general.
Two of the volunteers from Butser Ancient Farm near Petersfield in Hampshire, encouraging tour planners to take a closer look.Flo Wallace and Fiona Errington from Visit Wiltshire.
Organiser, Tourism South East, says this year’s show attracted around 300 exhibitors from the UK, Ireland and continental Europe and welcomed around 1,150 visitors.
Anna Wilson-Barnes, travel trade marketing manager at Tourism South East, says; “Excursions continues to show steady growth. Remarkably, around 48% of visitors say they were attending the show for the first time, keen to discover what exhibitors had to offer and clearly demonstrating that there is still a huge need for conducting business face-to-face, even in a digital age. There was a great buzz about this year’s show with packed aisles, new contacts being made and business conducted at a high level. We were also very pleased to see so many new and younger visitors, changing some of the long held preconceptions about group travel being just for an older market. We look forward to welcoming everyone back in 2018.”
The tourism team from the Black Country Living Museum in the West Midlands were encouraging visitors to take a step back in time.‘One family – two historic attractions’. Berkeley Castle in Gloucestershire, and Spetchley Park Gardens in Worcestershire, are only 45 miles apart along the M5. Highlighting group packages were Helen Berryman (left) from Berkeley Castle and Zoe Cope from Spetchley Park Gardens.
Tourism South East chief executive Nigel Smith says: “We’ve consistently sustained visitor numbers over the years. We’ve achieved this by combining database marketing and traditional advertising with free coach transfers, as well as arranging fam trips and bringing in VIP coaches. All added value ways of getting trade visitors to attend. For the first time, AGTO, the Association of Group Travel Organisers, also held its AGM at the show.”
All aboard for Greatdays Travel Group’s new ‘Cruise the World’ musical lunch packages for groups were Claire Buckley and Libby Talbot.Lisa Weaver, groups co-ordinator at Woburn Abbey and Gardens, with Roger and Pauline Bull from RB Travel and Taurus Holidays.
The show is organised by Tourism South East in partnership with London & Partners and Group Leisure magazine.
Excursions 2018 will take place on Saturday 27 January.
For more information, go to www.excursionsshow.com, follow @excursionsshow or visit the show’s Facebook page at ‘Excursions: Group Travel Trade Exhibition’.
Representing Merlin Entertainments were (left to right) Suzie Gildon, Brittany Salas and Joanne Channon.Olivia Horner from The Historic Dockyard Chatham, the home of ‘Call The Midwife’Offering guidance on how to choose a quality coach operator was Simon Smith of CoachMarque, the coach industry’s quality kite mark.
Delegates attending this year’s Coach Holiday Conference found themselves in the company of George Clooney and Brad Pitt.
The annual event, organised by the Coach Tourism Association (CTA), and held this year at the Hilton Bournemouth on Sunday 29 and Monday 30 January, attracted more than 160 coach operators, industry suppliers and guests.
More than 160 delegates, representing coach tour operators, industry suppliers and tourist organisations, gathered at the Hilton Bournemouth
Messrs Clooney and Pitt found themselves centre stage in a memorable presentation from Geoff Ramm, a keen proponent of excellence in customer service and the creator of ‘Celebrity Service’ and ‘OMG’ marketing.
In a 45-minute tour-de-force, delivered without notes, Geoff focused on the fact that although most companies say they “go the extra” mile when talking about customer service, the actual level of service delivery almost always falls short.
Geoff Ramm, offering a few reminders about excellent customer service
Standing in front of a screen filled with an image of George Clooney and Brad Pitt, he asked the audience whether the level of service they offer would change if they knew that Messrs Clooney, Pitt or any really famous celebrity, were to walk into their office tomorrow? He made the very reasonable point that there’s almost certainly a gap between your existing customer service, and what you could deliver if you put your mind to it.
Clooney and Pitt make their appearance
Engaging directly with the audience, he asked. “Do your drivers welcome people aboard the coach with a smile? Have you looked at every single customer touch point to see how you can improve the experience?”
He explained that there’s a tendency for businesses to gloat when a competitor does something wrong.
“Don’t gloat,” he said. “It’s a waste of your time and energy. See it as an opportunity to deliver an even better level of service yourself. And don’t spend too long looking at what your competitors are doing in the first place. Look at different industries. See how they handle customer service.”
This was an inspirational presentation delivered by a master of his message. An indication of just how strong those messages were was evident afterwards when, instead of heading straight to the breakout area for coffee, delegates queued to meet Geoff to hand over a business card in exchange for video examples of his own campaigns.
Peter Stratton from ICT revealed the findings of the biggest-ever survey of the coach tourism sector
The importance of looking at what you do and identifying ways to do it better was picked up by Peter Stratton, managing director of tour wholesaler ICT. Peter was reporting back on the findings of the first ever nationwide Coach Tourism Survey. The survey, commissioned by the CTA at the end of 2016, was sent out by more than 20 CTA coach tour operator members. Magazines (print and online) including Choice, Mature Times and Silver Travel Advisor also issued the survey to their readers while Visit Kent, Bournemouth Tourism and CalMac Ferries issued the survey to their web users.
Geoff Ramm, Peter Stratton (ICT), Denise Bridges (chair, Coach Tourism Association), Deirdre Byrne (Failte Ireland) and Jon Weaver (Bournemouth Tourism)
In total, the survey was issued to more than 430,000 recipients, making it the biggest-ever survey of its kind.
A total of 25,752 responses were received, a response rate of around 6%, significantly up on the usual response rate to surveys of this kind of between 1% and 2%.
Around 65% of recipients were aged 55 to 74, reflecting the core coach tourism market. Around 10% were age 45 to 54, and 18% were over 75. Around 80% had taken a coach holiday during the last five years, leaving 20% who hadn’t. Of those who hadn’t, 48% indicated that for a future choice they would like a fully inclusive tour; 37% said a luxury holiday; and 32% said they would be interested in a special interest holiday.
Of the 80% of recipients who had travelled on a coach holiday in the last five years, 92% said they would be likely to do so again in the next five years. The survey revealed the top five reasons for choosing a coach holiday, in order of popularity, were: destination; modern comfortable coaches; good accommodation; ample leg room on board; and, perhaps surprisingly in fifth place, price.
Chris Wales, chief executive of the Coach Tourism Association, welcomed delegates to this year’s Coach Holiday Conference
Summing up the survey results, Peter Stratton said: “We’re all familiar with the often negative view that coach holidays are for older people. What’s clear from the figures is that far from being a negative, it’s actually a positive. But what’s also clear is that with the growth in the number of older people, the market opportunities are there for the taking. The key benefits of coach holidays identified in this survey: good value; sociable; comfortable; safe; and less hassle than air travel, are likely to prove even more attractive. However, this new so-called baby boomer generation have higher expectations. To capture this new business, the product needs to improve.”
A full analysis of the survey results will be published in the next few weeks.
Jon Weaver from Bournemouth tourism welcomed delegates to the town
Other speakers at the conference included Jon Weaver, head of resort marketing and events at Bournemouth Tourism. He highlighted the town’s many attractions, including the seven miles of sandy beaches, the annual programme of events and festivals, and the extensive gardens. He also highlighted Bournemouth’s neighbours; Poole Harbour, the Jurassic coast and the New Forest.
“We have around 150 attractions on our doorstep,” he said. “From Easter, we’re also introducing new overnight beach lodges. If you’re looking for a destination that mixes the traditional with something new and exciting, come to Bournemouth.”
Deirdre Byrne from Failte Ireland spoke passionately about Ireland’s Ancient East
Deirdre Byrne from Failte Ireland (pronounced follcha) brought delegates up to date on the country’s latest tourism initiative, ‘Ireland’s Ancient East’. With an imaginative strapline ‘wonder through time’, this addition to Ireland’s well established ‘Wild Atlantic Way’ initiative on the west coast aims to reduce the capacity pinch at some of Ireland’s tourism hotspots.
“Ireland’s Ancient East offers iconic experiences and hidden gems,” said Deirdre. “We have 10 story-led itineraries for tour planners to look at and tailor to their own requirements.”
Brian Way (left) of Bournemouth-based Wayahead Travel proved a first class tour guide on the fam trip tthrough the New Forest to Beaulieu. The coach, in the capable hands of driver Simon Gumbleton (right), was provided by Sea View Coaches
On the Sunday afternoon, around 20 delegates took advantage of a ‘fam’ trip to Beaulieu and the National Motor Museum. Brian Way of Bournemouth-based Wayahead Travel proved to be an excellent tour guide on the journey aboard a coach supplied by local operator Sea View Coaches. At Beaulieu, Mandy Lane, Sales and Business Development Manager, welcomed the group with a typical Beaulieu meet and greet, and lunch. A second fam trip a saw delegates make the short walk from the Hilton Bournemouth to the Russell-Cotes Art Gallery and Museum. A raffle held during the dinner on the Sunday evening raised £930 for the CTA’s chosen charity, Something to Look Forward To’.
Delegates enjoyed a fascinating fam visit to Beaulieu and the National Motor Museum
On the Monday, the popular CTA Workshop brought coach tour operators and suppliers together with a full afternoon of scheduled business appointments.
The CTA Workshop brought coach tour operators and suppliers together in scheduled appointments
This was a very successful event bringing coach tour operators and suppliers together in a business and social environment. A special thank you must be made to Bournemouth Tourism and the Hilton Bournemouth for hosting the event. Thanks are also due to Bournemouth Tourism and Tourism Ireland/Failte Ireland/Ireland’s Ancient East for their sponsorship, as well as Plum Publishing/Bus and Coach Professional for designing and producing the Conference print.
Thanks are also due to the support given by the CTA’s 2017 ‘Partners’: Caledonian MacBrayne; Condor Ferries; DFDS, made Tourism Marketing; Towergate Chapman Stevens; and VisitScotland.
For more information about the Coach Tourism Association, and what, as a coach tour operator or supplier, the benefits are in being a member, go to www.coachtourismassociation.co.uk
But one question remains on the table. Just what would you do if you knew that George Clooney and Brad Pitt were going to visit your business tomorrow?
Here’s the shortlist for the British Coach Tourism Awards 2017 – formerly the National Coach Tourism Awards.
For full details of how how to buy tickets for the awards evening on Wednesday 22 March at the National Motorcycle Museum at the NEC, Birmingham, go to www.britishcoachawards.co.uk
Congratulations to all those who made the shortlist.
Coach Friendly Destination of the Year
Beverley
Bournemouth
Plymouth
Poole
Southport
Wells
Coach Friendly Visitor Attraction of the Year
Blenheim Palace
Bodleian Libraries
Chester Zoo
Ripley’s London
The World of James Herriot
West Midland Safari Park
Woburn Abbey and Gardens
European Coach Friendly Attraction – sponsored by DFDS
La Cité du Vin, Bordeaux
Efteling Park, the Netherlands
Keukenhof, the Netherlands
Parc Astérix, France
Titanic Belfast, Northern Ireland
Sea, Canal, Inland Riverboat Carrier of the Year
– sponsored by Edward Coaches
Condor Ferries
DFDS
Eurotunnel Le Shuttle
Sabrina Boat
Stuart Line Cruises
Windermere Lake Cruises
Heritage Railway of the Year
Lakeside & Haverthwaite Railway
Ravenglass & Eskdale Railway
Vale of Rheidol Railway
Accommodation Provider of the Year
Away Resorts – Mill Rythe
Freedom Hotels
Hilton Worldwide
Marriott Hotels
QHotels
Rendezvous Hotel, Skipton
The Metropole Hotel and Spa, Llandrindod Wells
Warner Leisure Hotels
Tour Wholesaler of the Year – sponsored by Planet Hollywood & Ripley’s London
Action Tours
Albatross Travel
Greatdays Travel Group
Groups Direct
Hospitality Line
Norman Allen Group Travel
Holiday Programme of the Year
Crusader Holidays
Epsom Coaches
Glenton Holidays
Harry Shaw
Johnsons Coach Travel
Shearings Holidays
Day Excursion Programme of the Year – sponsored by Warner Leisure Hotels www.warnerleisurehotels.co.uk
Eastons Coaches
Epsom Coaches
Gardiners NMC
Walton’s Coach Hire
Whittles Coaches
Accessibility Award
BBC Tours at Mediacity UK
Chester Zoo
Ravenglass & Eskdale Railway
Speyside Cooperage Visitor Centre
Coach Tour Operator Brochure of the Year – sponsored by Hospitality Line
Crusader Holidays
Eastons Coaches
Epsom Coaches
Glenton Holidays
Roberts Travel Group
Rover European
Shearings Holidays
Coach Tourism Innovation of the Year
Advantage Now – ‘Accommodation Service’
Epsom Coaches – ‘Swiftbreaks’
Groups Direct – ‘Ambassador Scheme’
Galloway Coach Travel – ‘School of Rock coach’
Leisuretime – ‘Supporting Wales at Euro 2016’
Visit By Coach – ‘One-stop Passenger Incentives’
Coach Tourism Professional of the Year (team or individual)
Helen Ward, Group Specialist, Groups Direct
Jim McAleese, Good Companions Host, Glenton Holidays
Kevin Miller and Claire MacDonald, Business Partners, Eclipse Breaks
Lisa Weaver, Groups Co-ordinator, Woburn Abbey and Gardens
Martin Slater, National Sales Manager, Greatdays Travel Group
Martyn Stagg, National Coach Sales Manager, Warner Leisure Hotels
Oli Williams, Dance Holidays and Events Co-ordinator, IOW Tours
Coach Tour Driver of the Year – sponsored by Eurotunnel Le Shuttle
Driver team at Crusader Holidays
Ian George, Shearings Holidays
Paul Hodgkinson, Moffat & Williamson/Glenton
Scotty Law, Blacks of Brechin
Shôn Rees, Midway Motors
Trevor Robson, Scarlet Band
Coach Tour Operator of the Year – Small Fleet (1-5 coaches)
Houghs of Lincolnshire
Kardan Travel
IOW Tours
Tally Ho! Holidays
Coach Tour Operator of the Year – Medium Fleet (6-15 coaches) – sponsored by Roadchef
Bayliss Executive Travel
Crusader Holidays
Eastons Coaches
Highland Explorer Tours
Roberts Travel Group
Whittles Coaches
Coach Tour Operator of the Year – Large Fleet (more than 15 coaches) – sponsored by Wrightsure
Edwards Coach Holidays
Johnsons Coach Travel
Lucketts Travel
Roselyn Coaches
Shearings Holidays
Tourism trends for the year ahead were highlighted at The Tourism Society’s annual ‘Prospects’ briefing held at the offices of The Crown Estate in central London on 17 January.
Delegates heard from a panel of distinguished speakers representing different tourism sectors: Denise Bridges, managing director of Albatross Travel, and chair of the Coach Tourism Association; Richard Nicholls, head of research and forecasting with VisitBritain; Kurt Janson, director of tourism alliance; and Derek Moore, chairman of AITO.
Leading the discussion (l-r) Derek Moore (AITO), Denise Bridges (Albatross Travel/Coach Tourism Association, Noel Josephides (ABTA), Kurt Janson (The Tourism Alliance), and Richard Nicholls (VisitBritain)
The panel was chaired by Noel Josephides, chairman of ABTA.
The panel discussion covered a wide range of topics that will impact on inbound and outbound travel including exchange rates, VAT, the importance of green credentials, ageing demographics, refreshed products, and the Foreign Office.
Richard Nicholls reported that inbound visits to the UK were predicted to rise this year by 4% and spending by 8%. This would generate up to 150,000 new tourism jobs, but there was concern about where the workforce would be found with continuing uncertainty surrounding the movement of workers and Britain’s relationship with the EU. All the panellists agreed that tourism and travel remained good sectors to work in. In addition to the more obvious opportunities for product and marketing roles it was highlighted that there’s also a need for accountants, designers and other skills. With changes ahead in how the UK works with the rest of the world, there are good opportunities for entrepreneurs and start-ups.
Richard Nicholls from VisitBritain presented key tourism statistics
Delegates were told that the growth in the ‘sharing economy’, notably Airbnb, was starting to have an effect on traditional hotel occupancy rates in major cities.
Denise Bridges said that growth in the domestic market is likely to push up hotel rates, a move that could generate a negative impact on the traditional coach tourism demographic.
Derek Moore told delegates that, in general, people are expecting to pay more for their holidays, but are expecting a high quality in return.
Kurt Janson said that on VAT, while the industry would still like to see a reduction, the government was now more concerned about its balance of payments. With a weaker pound and record visitor numbers in 2015 and 2016 it was harder to present a strong case for a reduction in VAT, so any movement looked unlikely.
The panel discussion included recent news stories about the possibility of a new tourism tax being trialled in tourist hotspots. The point was made that while local authorities see this as an easy way of raising much-needed revenue, in reality, it can dissuade people from staying overnight, so reducing the overall spend at a destination.
Greg Yeoman of The Tourism Society welcomed delegates to the annual ‘Prospects 2017’
Delegates were reminded that older customers will be a key market across all sectors, with time available and money to spend. But while they may feel young at heart these clients will need to be realistic about what they can achieve and operators will have to offer itineraries and facilities that reflect this. Refreshed itineraries, including more experiential and unusual elements, will also be more in evidence as customers choose to do more than just visit a destination.
Delegates were also reminded that operating into continental Europe post-Brexit will still require us to conform to European regulations.
Greg Yeoman, executive director at the Tourism Society, says: “With so much political activity on the horizon it has been a tough job for the speakers this year to give confident and unqualified predictions. The level of debate has been excellent as always, though, and delegates left with plenty of great insights into what will influence their businesses in the months ahead.”
‘Prospects 2017’ was sponsored by BDRC Continental and The Crown Estate.
For more information about The Tourism Society, go to www.tourismsociety.org
The lease on Stoke Rochford Hall, near Grantham, Lincolnshire, has been sold by the National Union of Teachers (NUT) to Talash Hotels Group for an undisclosed sum.
The Grade I listed, 96-bedroom hotel, set in a 28-acre estate, is a popular hotel with coach tour operators and group travel organisers, has been used by the NUT as a conference and training centre since 1978. The freehold of the Victorian property is owned by Stoke Rochford Estate.
Talash Hotels Group is based in Royal Leamington Spa. The acquisition of Stoke Rochford Hall brings the group’s portfolio to nine and includes the Quorn Country hotel in Quorn, Leicestershire, Risley Hall Hotel and Spa in Derbyshire, Chimney House Hotel near Crewe, Cheshire and the Huntly Arms Hotel in Aboyne, near Ballater, Scotland,
Talash Hotels is operated by the Kathuria family,
Stoke Rochford Hall is a member of the Irish-based Great National Hotels and Resorts marketing consortium.
For more information, go to www.talashhotels.com
Stoke Rochford Hall has been sold to Talash Hotels
The North Yorkshire medieval market town of Skipton has been named ‘Top Town for Courtesy 2016’.
The award, organised by the National Campaign for Courtesy, and covering all towns in Great Britain, recognises a town’s commitment to promoting courtesy throughout the local community. Previous winners have included Ilfracombe, Shrewsbury and Epsom.
The ‘Salop Leisure Trophy’ was presented to the Mayor of Skipton, Cllr Martin Emmerson, by Diana Moran, one of the campaign’s celebrity patrons, best known as TV’s ‘Green Goddess’ keep-fit expert.
Skipton was nominated for the award by Malcolm Weaving, the owner of the town’s Rendezvous Hotel, where the presentation took place. Commenting on the award, he said: “I’m absolutely delighted that Skipton has been recognised as the top town for courtesy. Our guests often tell me what a pleasure it is to visit Skipton. They’re both amazed and delighted by the real Yorkshire welcome they receive from locals. As a family-run hotel we pride ourselves on the welcome we give to our guests, so having nominated the town, I’m particularly pleased to have been able to host the presentation of this prestigious award.”
John Stokes, Acting Chairman for the National Campaign for Courtesy, said: “Each year we seek out a town from across the country that has demonstrated courtesy in action. This year Skipton impressed our judges on their visit. While a good quality physical environment is important, most people want to live in a friendly community. Modern lifestyles can create a lot of stress and courtesy helps us all to treat each other with respect. This award recognises towns where the community has taken the extra step to encourage courtesy in all aspects of life. We start the search for next year’s winner early in 2017. For more information, go to www.campaignforcourtesy.org.uk.”
Diana Moran, patron of the National Campaign for Courtesy; Cllr Martin Emmerson, Mayor of Skipton; Malcolm Weaving, Rendezvous Hotel.
Launched in 1986, the National Campaign for Courtesy is a registered charity that is committed to good manners; respect for self and others; courtesy for all; and rejection of anti-social behaviour.
Voted Sunday Times Best Place to Live in Britain 2014, Skipton is a friendly compact market town on the doorstep of the beautiful Yorkshire Dales. Offering a superb range of activities, clubs, societies and entertainment it is also a short train ride away from the nearby city of Leeds.
The Rendezvous Hotel is family-run 96-room hotel, home to owners Malcolm and Karen Weaving, set on the Leeds Liverpool Canal, one mile south of Skipton, the ‘Gateway to the Dales’. It features the largest square ballroom in a privately-owned hotel in northern England. For more information, go to www.rendezvous-skipton.co.uk
The third London Tourist Coach Forum, an annual event organised as a result of the launch of the London Tourist Coach Action Plan in 2014, took place in the capital last month.
The event, held at the Prince of Wales Theatre in the West End on 18 November, was organised by the London Tourist Coach Action Board and chaired by the Confederation of Passenger Transport UK (CPT).
It was attended by local councils, industry stakeholders, coach operators, tourism organisations and London businesses.
Stephen Smith, CPT’s Operations Director, opened the Forum by speaking about the recently published CPT-commissioned Steer Davies Gleave report into the economic benefit of coaches to London’s tourism economy. He said that in 2015, 12 million domestic tourists arrived in London by coach, plus one million international tourists. Each year 21,500 tourist coaches visit central London and there are 235,000 tourist coach movements in central London. He reminded delegates that the consultation on the Ultra Low Emission Zone (ULEZ) closes on 18 December, and operators are urged to respond to it, even if they’re not based in London.
Ben Plowden, Director of Surface Transport Strategy and Planning at Transport for London, explained how coach tourism was a key part of the Mayor’s strategy of ‘A City for all Londoners’. Ben outlined that the Mayor’s focus is very much on social media and how these platforms can assist coach operators in planning their journeys and accessing coach parking facilities.
He told delegates that the new Mayor of London, Sadiq Khan, has placed air quality at the top of his agenda. Full details are in the document ‘A City for all Londoners’, which he urged people to read, and respond to the consultation, which closes on 11 December. Ben said that in terms of air quality, the new Mayor “wants to go further and faster than Boris Johnson did”.
Delegates heard about other measures being introduced by TfL, including:
– significant improvement in the flow of information about the roads network, so coach drivers can plan their trips.
– working with the CPT to inform its Twitter feed, and having a monthly column in trade magazine routeONE which is used to provide other information.
– an ongoing, and successful trial of mixed-use kerbside bays that allows coaches to drop-off and pick-up passengers at Park Lane/Cumberland Gate, Vauxhall Bridge Road and Commercial Street.
– plans to extend some current 20-minute bays to 60-minutes so that coach drivers can take their legal rest breaks.
– ongoing updates to the online version of the London coach parking map
TfL works together on all of this with Camden and Westminster councils (covering the tourist heart of the city), alongside the London Councils umbrella body; the London Tourist Coach Operators Association (LTCOA), European Tourism Association (ETOA), CPT; plus London & Partners (the capital’s official promotional company) and Society of London Theatre, representing the capital’s 67 theatres.
Cllr Heather Acton, Cabinet Member for Sustainability and Parking with Westminster City Council explained that the council’s coach provision is 68 daytime bays, using pay-by-phone, plus 16 20-minute short-term bays (free of charge) and eight overnight bays in Bullied Way. She said that around 3,000 coaches a day enter the borough, and there are 36 uses of kerbside space, from taxis, to deliveries and cycles, which means that there’s high competition for this limited resource. She told delegates that the opening of the Kingsway parking bays had been a success and, subject to TfL approval, they’ll be extended to operate from 10am to 11.59pm.
One of the biggest issues remains Buckingham Gate, due to its proximity to Buckingham Palace and the attraction of the Changing of the Guard, which, she said, creates congestion, noise and air quality issues with its use by coaches. She recognised that the ‘cat and mouse’ game of ‘circling’ to try to find drop-off points and parking increases coach movements and has air quality issues. To combat this, parking technology using the ParkRight app works with sensors to show where a free bay is, and then routes the driver to it. She said that it is hoped, subject to funding, to extend this to all coach bays in the future.
Nick Greenfield, Head of Tour Operator Relations with ETOA, and representing 200 tour operators and 650 suppliers from around the world, explained what ‘coaching heaven’ (Amsterdam) looks like, compared with coaching ‘hell’ (Italy). He took the opportunity to share some ideas of best, and worst, practice.
The vital importance of tourism to the London economy was set out in considerable detail by the London & Partners Acting CEO Andrew Cooke. He told delegates that the organisation’s strategy is economically-based, focused on ‘good growth, and tourism can help this. He said this is based on attracting visitors who spend the most, rather than those who spend little.
Against a background of three years reduced tourism since 2012, he explained that in 2015 there were 18.6m overseas visits to London, a 7% increase. With an average spend of £640 per visitor, they generated £11.9bn (up 1%).
While the US just edged ahead of France in 2015 as the biggest source of visitors (2.14m, compared with 2.07m for France), short-haul European market generates the most traffic.
But the most valuable market for London, by spend, is the USA, whose visitors spent £1.81bn – more than double the next closest, France at £0.76bn. But all this pales compared with the £8.1bn spent by the domestic market.
The Forum concluded with a lively question and answer session where the subjects included coach parking, congestion, engine idling and coaches being considered as part of key tourist location planning decisions. There was general consensus throughout the room that all parties must continue working together through the London TCAP in order to achieve these objectives.
The Association of Group Travel Organisers (AGTO) held its 25th Anniversary Showcase Weekend on 28 to 30 October. The venue was QHotels’ Dunston Hall Hotel near Norwich.
On the Friday afternoon, AGTO CEO Mike Bugsgang introduced presentations from Pete Waters, Executive Director with Visit East Anglia, and Jason Triandafyllou, from marketing agency Designate. This was followed by a Networking Showcase with Associate Members (suppliers) giving delegates the opportunity to find out more about latest products and services.
On the Friday evening, delegates enjoyed an informal dinner, with magical entertainment by Roy Davenport from Davenport’s Magic Kingdom, and Rachel King, a very talented multi-instrumentalist.
On the Saturday, delegates took advantage of three familiarisation trips. The first visited Cromer where a Halloween open day was being held in the Pavilion Theatre at the end of the pier. The photos below reveal some of the Halloween characters that popped up during the visit. The trip then travelled along the north Norfolk coast to Sandringham House. The second fam visited Norwich Cathedral, Banham Zoo and Melford Hall. The third fam visited Wroxham Barns and Great Yarmouth and its pleasure beach, with a Southern Comfort Paddle Boat trip on the Broads. The very well turned out coaches and drivers were provided by Eastons Coaches.
On the Saturday evening, in partnership with the event’s main sponsor, made tourism marketing, delegates were entertained by West End stars Emma Hatton (‘Wicked’) and Oliver Tompsett (‘Guys and Dolls’).
Here’s a selection of photos from the weekend taken by Stuart Render and Mike Bugsgang. The photos can also be seen at www.facebook.com/stuartrendertourism.
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Welcome team at Norwich station: Royston Hanks and Maria Maltby. On the right is Colin Hayman from the event transport provider, Eastons Coaches
QHotels’ Dunston Hall HotelThe AGTO registration teamSwapping their sea legs for time ashore! Ellie Fulcher and Sophie Austin from Fred. Olsen Cruise Lines check inGTOs James and Marilyn Sylvester take time to enjoy the pianist in the hotel lounge. He seems to be enjoying it too.AGTO CEO Mike Bugsgang gets the Friday afternoon presentations under wayMike Bugsgang welcomes members, associates and guests
Pete Waters, Executive Director with Visit East Anglia
Jason Triandafyllou from marketing agency Designate offered a few thoughts on attracting new businessAGTO Board members Tina Price (Blueprint Travel Media), Mike Bugsgang, Natalie Browne (made tourism marketing) and Brian Langford (Lucketts Travel) with delegates promoting the recently introduced ‘Ambassador’ scheme.The Friday afternoon networking showcase gave AGTO Associates the opportunity to highlight new products and services. This is Tim Fleming and Rebecca Dance from Diamond HolidaysStuart Parker from InterChoice HolidaysHelen Mulry and Stefania Lazurca from HF HolidaysFeet firmly on dry land, Ellie Fulcher and Sophie Austin from Fred. Olsen Cruise LinesThe smiling duo of David Lote and Harold Burke from Just for Groups!Ollie Burton from BBC ToursClaire Burgin, Sarah Holt (editor) and Sue Fletcher from Group Leisure MagazineBrian Langford from Lucketts Travel.Bobby Szente from Ripley’s Believe it or Not! London.Jo Thomson from the Royal Philharmonic Orchestra, catching up on a bit of productJackie Cook and Lesley McDermott from Success ToursLianne Messis and Tricia Regan from South Quay TravelSophie Dennington from Potters Resort with one of the GTOsHilary Christmas from Norman Allen Group TravelAmanda Casey and Agata Rusinek from the family-owned and run Rendezvous Hotel, Skipton, with GTO Jill WhiteRoy Davenport, from Davenport’s Magic Kingdom, tries to confound GTO Len WhiteSue Day from West Midland Safari Park with GTO Keith PrinceMore smiling faces. GTO Bob Walker, centre, with Mark Wilson and John Bullock from Rondo TravelAdrian Millan from Switzerland Travel CentreDavid Townend from Constantinou Bros Hotels Cyprus offers some refreshment to GTO Clive RoylanceAmy O’Donovan from Royal Museums Greenwich with GTOsDaryl Bennett from Royal Botanic Gardens KewSiobhan Harrison from English HeritageLesley Terrell from Historic Royal PalacesSergio Cicalo from Encore Tickets with a GTODown at ground level for a change is Lucy Hillyard from the View from the ShardClearly delighted to be hosting the event is Alan Lloyd from QHotelsPaul Palmer from ColletteBernard Jones from TLH Leisure Resort with GTO Enid PammentGraham Hopcraft (left) from Condor Ferries with GTOs. Among the usual leaflets and brochures was a perfume display. The message was clear. Travelling to Guernsey for a day trip means that you could buy perfume on board and save money. A nice bit of creative thinking for a stand display, and it certainly caught the attention of GTOs, and other suppliers.Family affair! Mary and Lesley Marshall from TripcenterJohn Gibbs from Gosport TourismSimon Dodds and Tina Price from Blueprint Travel MediaBobby Szente and Mike BugsgangMulti-instrumentalist Rachel King entertained on the Friday evening with violin, alto sax, pan pipes and clarinet
Called up on stage, Sergio Cicalo looks set for a soaking as Roy Davenport performs the ‘glass full of water’ trick. Sergio emerged unscathed, and dry, from the ordealLesley Terrell handles an ‘invisible egg’. No comment!The very nicely presented vehicles of Eastons Coaches prepare to leave Dunston Hall on the Saturday familiarisation trips. Nice bit of parking chaps!
“Yes, I’m definitely on this coach.”
Excellent presentation from EastonsA beautiful sunny day at Cromer PierTraditional Punch and Judy show on Cromer PierIt was a Halloween Open Day at Cromer Pier’s Pavilion Theatre. The tour guide for a behind-the-scenes tour was Deb Lewis, Box Office Manager, and part-time ghoul“He’s behind you!” GTOs hear from Deb Lewis about Cromer’s famous ‘End of the Pier Show’Lurking under the Pavilion Theatre stage, and making occasional forays into the auditorium, was the ‘Theatre ghost’. We asked for her name. She didn’t tell us. Well, ghosts can’t speak!Oh these theatre people! Another member of the Pavilion Theatre team enters into the Halloween spirit. Perhaps he saw us coming!
All aboard for the journey via the scenic north Norfolk coast to Sandringham HouseThe team at Sandringham House laid on a delightful afternoon tea
Two days after this visit, Sandringham House closed for the winter, and to prepare for the arrival of the Queen.Even the visitor shuttle is posh at SandringhamThere’s a fascinating collection of the royal Rolls’ and other official cars from over the yearsAh, the official photograph. A few of the group at the end of their day out to Cromer, the north Norfolk coast and Sandringham HouseMeanwhile, over at Banham Zoo…
Sunshine on the Norfolk BroadsIt’s the law. Wherever GTOs gather, there has to be a group photo!Melford Hall
Norwich CathedralNo group photo, but a tour guide in full flow on the walking tour of NorwichOn the Saturday evening it was time to celebrate AGTO’s 25th anniversaryA selection of photos of GTOs, Associates (suppliers) and guests arriving for the anniversary dinner. Cheers!
Inside the function room: Sergio Cicalo, Robert Easton, Maggie Wright and David Steele
Sue Day and Stuart ParkerStefania Lazurca, Helen Mulry and Harold BurkeAgata Rusinek and Amanda Casey from the family-owned and run Rendezvous Hotel in Skipton, the ‘Gateway to the Yorkshire Dales’GTO delegatesDavid and Jane Lote and GTO delegatesGTO delegatesGraham Hopcraft and Alan LloydEllie Fulcher, Sophie Austin and Ollie BurtonLesley Terrell and Lucy HillyardBobby Szente with Jonathan Mountford (left) and Adam Reeves from main sponsor made tourism marketingMike Bugsgang with Natalie Browne and Jonathan Mountford from main sponsor made tourism marketingWest End royalty. Oliver Tompsett (Sky Masterson in Guys and Dolls) and Emma Hatton (Elphaba in Wicked) provided first class entertainment perfoming two sets of songs from West End musicals
Congratulations AGTO! Here’s to the next 25 years.
